STORE1. Core Principles
Axiolon Labs (“AxCom”, “we”, “us”) designs software that respects human privacy. We collect only what is strictly necessary to communicate with you, build your store, and keep your software secure and operational.
2. Information We Collect
We collect information in the following limited situations:
- Direct Inquiries & Founding Applications: When you contact us or submit an application for our founding merchant offer, we collect your name, email address, brand/business name, and the notes or project specifications you share.
- Technical Logs: When accessing our website or live demos, standard web server logs record basic request metadata (such as IP address, browser user-agent, and requested path) to diagnose system errors and prevent malicious traffic.
3. How Information Is Used
We use collected details solely for legitimate business purposes:
- Responding to your inquiries and technical questions.
- Evaluating founding merchant applications and scheduling store onboarding.
- Delivering, configuring, and supporting your dedicated online store.
- Ensuring infrastructure security, uptime, and spam prevention.
4. Dedicated Store Isolation
One of the foundational design choices of AxCom is architectural separation:
- Your store does not share a multi-tenant customer database with other brands.
- Your customer accounts, order records, and purchase histories remain inside your own dedicated environment.
- We do not aggregate or cross-profile your store’s customer data for advertising, analytics benchmarks, or external commercial gain.
5. Payment Security
AxCom engine integrates directly with certified, PCI-DSS Level 1 compliant payment gateways (such as Stripe).
Customer credit card numbers, CVVs, and sensitive banking credentials are encrypted and processed directly by the payment processor. Sensitive financial instruments never touch our servers or your database in raw form.
7. Data Retention & Your Rights
You have the right to request access to the information we hold about you, request corrections, or ask for complete deletion of your contact records.
To exercise any of these rights, simply email us. We process all legitimate requests within 30 days at no cost.
8. Contact Us
If you have questions or concerns regarding our privacy practices, please contact us:
Email: axioloninc@gmail.com
Organization: Axiolon Labs (axiolon.com)